How to Complain Better

Thursday, 19 December 2013 | by Pat's Picks

The Wall Street Journal asks Retail executives for some advice about how to complain effectively. You should have a reasonable remedy in mind and have your information handy. When you call matters: Generally, the people most able to offer a solution are working Monday to Friday in the daytime. So don’t expect a creative solution from someone on a Saturday night.

SOURCE: Wall Street Journal